Terms of Service

Service Agreement

By booking a service with Cross Timbers Cleaning, you agree to these terms. We provide housekeeping, home support, and cleaning services to residential properties, and cleaning services to small offices, in Flower Mound, TX and surrounding Denton County communities.

Cross Timbers Cleaning is a housekeeping and home support company. We are not a home health care agency, and we do not provide personal care, medication assistance, transportation, or medical services of any kind.

Booking & Scheduling

All bookings are confirmed upon completion of the online booking process or verbal confirmation. We will contact you prior to your scheduled service to confirm details and address any questions.

Please ensure someone is available to provide access to the home at the scheduled time, or provide access instructions in advance.

Payment Terms

Payment is due upon completion of service. We accept payment on-site or via emailed invoice. All prices are quoted in advance through our online booking system.

Satisfaction Guarantee

We stand behind the quality of our work. If any area requires additional attention, please contact us within 24 hours of your service and we will return to address it at no additional charge.

Cancellation Policy

We understand plans change. Please provide at least 24 hours notice for cancellations or rescheduling. Late cancellations may be subject to a cancellation fee.

For rescheduling details, please see our Reschedule Policy.

Liability

Cross Timbers Cleaning takes reasonable care when cleaning your home. We are insured for accidental damage. Please notify us of any fragile or valuable items that require special attention.

Access & Security

All access information provided (door codes, keys, lockbox combinations) is kept confidential and used only for scheduled cleaning services. We recommend securing pets during service visits.

Immediate Reasons We May Refuse or Stop Service

Cross Timbers Cleaning may refuse entry, decline service, or stop cleaning immediately if the home presents unsafe or unsanitary conditions that go beyond standard residential cleaning.

Examples include, but are not limited to, blocked or impassable walkways, aggressive animals, active safety hazards, hoarding conditions that prevent access, roaches or other insect infestations, rotten food, visible feces, strong foul odors, and other unsanitary living conditions that create a health or safety concern for our team.

If these conditions are discovered on arrival or during the appointment, we may leave the property or end the service immediately. If our team arrives and cannot proceed because of these conditions, an arrival, lockout, or cancellation fee may apply.

Contact Us

If you have questions about these terms, please contact us at 972-767-7523 or email us at office@crosstimberscleaning.com.