Reschedule Policy

How to Reschedule

To reschedule your cleaning appointment, please contact us by:

• Calling us at 972-767-7523
• Texting us at 972-767-7523
• Emailing office@crosstimberscleaning.com

We'll work with you to find a new time that fits your schedule.

Advance Notice

We kindly request at least 24 hours notice for rescheduling. This allows us to adjust our team's schedule and potentially offer that time slot to another client.

Rescheduling with adequate notice is always free of charge.

Same-Day Changes

If you need to reschedule with less than 24 hours notice, please contact us as soon as possible. We understand emergencies happen and will do our best to accommodate you.

Repeated same-day cancellations or no-shows may be subject to a cancellation fee to cover the time our team has reserved for your appointment.

Recurring Service Clients

If you have a recurring cleaning schedule (weekly, bi-weekly, or monthly), we're happy to adjust individual appointments or modify your regular schedule as needed. Just let us know, and we'll update your service accordingly.

Inclement Weather

In the event of severe weather that makes travel unsafe, we may need to reschedule your appointment. We will contact you as soon as possible to arrange an alternative time at no additional charge.

Questions?

If you have any questions about rescheduling or our policies, please don't hesitate to reach out. We're here to help make the process as easy as possible.

Call us at 972-767-7523 or email office@crosstimberscleaning.com.