Privacy Policy

Cross Timbers Cleaning is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.

Information We Collect

When you book a cleaning service or contact us, we may collect:

  • Name and contact information (phone number, email address)
  • Service address
  • Home access instructions
  • Service preferences and special requests
  • Payment information (processed securely through our payment provider)

How We Use Your Information

We use the information you provide to:

  • Schedule and complete your cleaning services
  • Communicate with you about your appointments
  • Process payments
  • Improve our services
  • Send service reminders and updates (with your consent)

Information Security

We take reasonable precautions to protect your personal information. Access codes, keys, and other sensitive information are kept confidential and shared only with team members who need it to complete your service.

Payment information is processed through secure, third-party payment processors and is not stored on our systems.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only:

  • With service providers who assist in our operations (payment processing, scheduling software)
  • When required by law
  • To protect our rights or the safety of others

Cookies & Analytics

Our website may use cookies and analytics tools to understand how visitors use our site. This helps us improve your experience. You can disable cookies in your browser settings if you prefer.

Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us at 972-767-7523 or email us at office@crosstimberscleaning.com.